When mr fortune mission progress disappears after a technical outage, the safest response is to pause play, record what changed and contact support with clear evidence. Progress may relate to login rewards, tournaments, loyalty points or a promotion rather than cash balance, so each case needs checking against the relevant terms. This guide explains what to document, how to contact mr fortune mid-sentence and how to protect any remaining rewards.
Start by checking what was actually lost
A temporary display error can look like permanent loss. Before making another deposit or claiming a new offer, sign out, close the browser and sign in again. Check the wallet, promotions page, rewards area and tournament records separately. A missing mission counter does not automatically mean that cash, free spins or completed wagering has been removed.
Separate mission progress from balance and bonus status
Mr Fortune uses several reward systems. Login Rewards pay Gold Bars, while Coins can be used in the Reward Shop. The VIP programme has five tiers: Bronze, Silver, Gold, Platinum and Black. Complimentary points are earned at one point for every NZ$10 wagered, although the conversion wording for NZD is unclear. Record the exact item affected rather than describing everything as a missing bonus.
Take screenshots of the account balance, the mission or reward page, the game history and any error message. Note the date, New Zealand time, game name and approximate wagers made before the interruption. Do not continue wagering simply to recreate progress. Extra play can make the account history harder to assess and may change the promotion conditions.
| Account feature | Published detail | Useful evidence |
|---|---|---|
| Login Rewards | Paid in Gold Bars | Reward screen and login date |
| Complimentary points | 1 point per NZ$10 wagered | Game history and points balance |
| Point expiry | 90 days without a login | Last login and account notices |
| VIP tiers | Five levels from Bronze to Black | Displayed tier and support messages |
| Inactive account | After 12 months without a login | Login records and account status |
Review the promotion rules before asking for credit
Mission progress may be linked to a promotion with its own expiry, wagering and maximum-win rules. The welcome package, for example, is split across three deposits: 100% up to €700 with 50 spins, 50% up to €300 with 60 spins, and 50% up to €500 with 70 spins. Its total advertised value is up to €1,500 plus 180 free spins, but the terms are not a guarantee that every lost mission will be restored.
Check timing, wagering and maximum bet limits
The welcome package requires 40x wagering on the bonus plus deposit, while free-spin winnings require 25x wagering. The maximum bet during wagering is €4 per spin, and the operator reserves the right to expire the bonus seven days after crediting it. Maximum winnings for that package are €1,000. These details matter if the outage happened during a qualifying session.
The current promotion page also lists offers with different limits. Monday Power: Hold & Win can award up to 250 free spins and has a €500 maximum winnings limit. The Weekly High Roller Bonus is advertised as 100% up to €1,000, with a €4,000 maximum winnings limit. Terms can change by offer, so save the promotion page or its reference before contacting support.
Contact support with a complete outage report
Mr Fortune lists 24/7 live chat and email support. Live chat is described as responding within a few minutes, while email usually receives a response within 48 hours. Start with a human agent if the automated chat cannot address the missing progress. Keep the wording factual: state what the mission showed before the outage, what it shows now and what result you want reviewed.
Information to include in your message
Include your username or registered email, the affected promotion, the game involved, the approximate outage time and your device or browser. Attach unedited screenshots where possible. Ask support to check the account and game logs, confirm whether the mission was completed, and explain whether the progress can be restored or compensated under the applicable terms.
- State the exact reward or counter that disappeared.
- Give the date, time and time zone of the interruption.
- List deposits, wagers or qualifying rounds made before the error.
- Attach screenshots, error messages and relevant promotion details.
- Request a case number and keep every reply.
Do not send passwords, one-time codes or unnecessary card details. Verification may still be required for an account review. The operator can request photo ID, proof of address and payment evidence, but these documents should be uploaded through the approved account process rather than sent casually in a chat.
Understand payments, verification and dispute options
A technical outage affecting a mission is different from a missing withdrawal. For New Zealand accounts, the published minimum withdrawal is NZ$20 and the rolling monthly withdrawal limit is NZ$20,000. Processing is described as about three to five business days, followed by up to four working days for cards and bank transfers. E-wallet transfers are described as instant after processing, not as instant withdrawals.
Identification is required before the first withdrawal. A cumulative deposit total of €2,000 or equivalent within 180 days can also trigger verification, with 30 days to provide documents. If support does not resolve the matter, the complaints process says a complaint should be raised internally within six months. The operator aims to answer within 10 working days, with a possible 10-working-day extension, after which eCOGRA is listed as the alternative dispute-resolution body.
| Item | Published figure or timeframe | Why it matters |
|---|---|---|
| Minimum deposit | NZ$5 | Confirms the NZD cashier threshold |
| Minimum withdrawal | NZ$20 | Relevant when checking a wallet issue |
| Monthly withdrawal limit | NZ$20,000 per rolling 30 days | Separate from promotional limits |
| Email support response | Usually within 48 hours | Allow time before sending duplicates |
| Internal complaint response | 10 working days, extendable by 10 | Sets a formal follow-up point |
Consider the wider New Zealand position
Mr Fortune holds a Malta Gaming Authority licence, not a New Zealand licence. New Zealand’s Online Casino Gambling Act commenced on 1 May 2026, and advertising to New Zealand customers was banned from that date. The Department of Internal Affairs says operators that have not applied for a New Zealand licence must stop offering online casino gambling here from 1 December 2026. Mr Fortune’s application status was not confirmed.
Independent reputation information should be treated as context rather than proof of how one claim will be handled. The mr fortune trustpilot profile shows a 4.1 out of 5 TrustScore from 604 reviews, with both positive and negative experiences reported. Reviews mention support, game choice and payouts, but also withdrawal delays and verification concerns. If gambling is causing financial or personal harm, contact the Gambling Helpline on 0800 654 655 or seek support about online gambling.
Conclusion
Lost mission progress should be handled as an account-record dispute, not solved through more wagering. Recheck the relevant reward area, preserve screenshots and timing details, then ask support to compare the visible account with its internal logs. Keep promotion limits in mind, escalate through the stated complaints process if needed, and avoid sharing sensitive information outside secure channels. Mr Fortune is for people aged 18 and over; gamble responsibly and use account limits or self-exclusion tools if play no longer feels manageable.